Resources: Customer Stories

ZL UA for US Financial Services Group

With emails being one of the most commonly produced forms of communication in today's workplace, it is easy to accumulate masses of messages and files without proper retention policies and records management in place.

One financial services company found that their previous records management system did not have the flexibility to add additional lexical rules for their email management, resulting in the compliance team working with solely the default terms. This prohibited the scope of their proactive practices for legal and regulatory risks.

By using ZL UA, this business was able clearly define their own lexical rules to classify messages according to their specific regulatory needs. This gave the organization the ability to proactively tag and flag email messages as they are produced. As a result, ZL UA simplified and standardized their team’s workflow, reducing concerns from financial regulations.