May 01, 2011Records management (RM) has many pain points-the volume and diversity of information, complex regulations and concerns about risk, to name a few. Management of e-mail is one place that all those pain points converge into a particularly challenging scenario. Even the legal department at Microsoft is not immune. “My first day on the job I had 300 e-mails,” says Anne Kelley, associate general counsel in Microsoft’s Legal and Corporate Affairs (LCA) group. “We are an e-mail culture, and in our department, many of those e-mail messages are records.” To read the full article, please visit KMWorld. To download a PDF version of this article, please click here.