Director of Cloud Operations

ZL Tech is seeking a Director of Cloud Operations in North America. This is a technical manager role with direct reports, and reporting to the Global Head of Services.


  • Provide leadership and guidance for Cloud: Engineering, Support, Architecture, and Security
  • Foster a culture of caring, inclusiveness, collaboration, meeting expectations and mutual support
  • Play a critical role in building ZL’s Cloud Services Team to provide SaaS solutions that are secure, scalable, resilient, and optimized
  • At the intersection of business and technology, set forward-thinking and strategic vision for product, cloud solutions, and organizational development
  • Connect with clients at an executive level to represent and communicate company strategic vision
  • Streamline operations framework to ensure profitability, repeatability, client satisfaction, continuous improvement, and measurable efficiency
  • Develop foundation for cloud deployment and operations with the focus on automation, standardization, and efficiency
  • Review and recommend multi-cloud strategy

Specific Tasks

  • Design, implement and enable the operations of a modern, scalable, cloud-based infrastructure for the Company’s growing SaaS solutions, with the long-term vision of capacity growth
  • Ensure successful and efficient 24x7x365 operations following the ITIL framework
  • Lead teams for successful fulfillment of SLAs
  • Assess operational efficiency, identify areas of improvements, strengthen documentation, and lead continuous improvement
  • Act as a champion for team members and provide guidance on professional growth
  • Build inter and intra departmental processes to enhance organizational synergy
  • Ensure all security protocols are implemented, tested and monitored



  • 10+ years of formal management experience
  • 5+ years of experience in architecture, design, implementation, and support of complex application
  • 5+ years of experience in public and private cloud architecture, design, implementation & Operations
  • 3+ years’ Experience hosting applications in AWS or Azure
  • Flexibility in work hours to accommodate needed meetings in different time zones
  • Expert understanding of cloud technologies, microservices, database design, and evidence of successfully implementing a large-scale cloud native SaaS based solution
  • Proven track record as a leader with in-depth technical skills and growth mindset of continuously improving operational efficiency
  • Solid operational skills, with experience in managing budget and vendor relationships.
  • Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
  • Excellent oral and written communication skills


  • B2B or enterprise solution experience (preferably F500 clients)
  • Managing departments of multi-functional and matrixed teams
  • Building framework and repeatable SOP in small to medium organizations