careers

Professional Services Engineer

ZL Tech is seeking a Professional Services Engineer to act as technical lead and client-facing engineer for some of ZL Tech’s large enterprise BFSI clients. This role can be hired at both entry-level and mid-senior level.

Responsibilities

  • Serve as a dedicated PS engineer to work with clients on key projects of varying lengths
  • Serve as subject matter expert for ZLUA product
  • Develop code to integrate with APIs and automate workflows to streamline projects
  • Be the main technical point of contact for the allocated large customers.
  • Manage technical expectations and solve problems before, during, and after engagements
  • Document methods of procedure for migrations, upgrades and updates to ensure repeatable for future similar engagements
  • Resolve and escalate issues in a timely fashion
  • Develop and execute test plans for new features and releases
  • Tailor customer’s business needs to create and document configurations specific to each client
  • Work cross-functionally with ZL engineer and project teams to ensure timely and successful project completion

Requirements

Essential:

  • BS degree or equivalent in a technical field
  • Open, clear, concise and professional communication skills
  • A good understanding or interest in information governance or enterprise software
  • Ability to set internal goals and timelines and execute to a defined action plan
  • Work well both in a team environment and as a motivated individual
  • Strong analytical and quantitative skills
  • Preferred

    • Master’s degree
    • Experience automating service workflows
    • Experience deploying data solutions on Azure, AWS or similar cloud platform
    • Ability to program in Powershell, Java, C# and/or other languages
    • Strong understanding of technical challenges and concepts in data management and integrations
    • Strong understanding of software application architecture.