This Top 5 Global Bank based in Switzerland traces its origins back 150+ years and currently operates in over 50 countries. By catering to high net worth individuals, it has become the world’s largest manager of private wealth assets: with $2.2+ trillion in total overall invested worldwide. It has a strong presence in the United States via its Wealth Management, Investment Banking, and Capital Markets divisions. The bank has more than 60,000 employees worldwide, and has one of the highest banking market caps in Europe.
The original impetus for the project was the bank’s dissatisfaction with their compliance solution. The bank had two instances of an existing compliance product that were incompatible and incapable of merging, thereby creating an unnecessarily complex compliance process. As a result, the bank sought a single solution to handle all compliance needs, and one that could offer the control and simplicity that their previous solutions lacked.
The customer later included a more robust eDiscovery solution in their project scope. Their current solution lacked any ability to search for documents across the enterprise, which significantly hindered the bank’s ability to produce documents in their entirety in a timely manner.
The customer understood that while compliance and eDiscovery are often treated as separate functions, the two are closely interrelated and use much of the same data. This relationship led the customer to look for a solution that could offer them a single repository for both systems in order to streamline their compliance and eDiscovery processes.
Given the bank’s size, international scope, and regulatory environment, they required a solution that could keep up with their demands. This meant it had to be able to scale to meet their massive data volumes, reliable enough to ensure consistent availability, and versatile enough to adapt to the varying compliance and eDiscovery needs of their international deployments.
As compliance needs became apparent in 2006, the bank tasked KrolLDiscovery with finding a solution capable of meeting requirements. After a thorough vetting process, the ZL Unified Archive (ZL UA) platform with ZL Compliance Manager (ZL CM) was deemed the best solution for the bank.
ZL CM was initially deployed in the bank’s Americas region, specifically in the United States and Canada. Once proven successful in these similar regulatory environments, the bank decided to try the solution in other international locations to test its ability to meet different requirements. In 2008, the bank deployed a small ZL CM installation in the Bahamas.
With the success of the Bahamas deployment, the bank expanded ZL CM’s scope to include their Asia Pacific (APAC) region. Because of the wide variety of regulatory standards in the region, APAC is known to be notoriously difficult when it comes to compliance. The combination of ZL CM and KrolLDiscovery was successful.
In 2009 ZL UA added eDiscovery functionality to its suite of offerings. This provided the opportunity for KrolLDiscovery, with its extensive expertise in eDiscovery, and ZL Tech to provide an enhanced cross-border eDiscovery solution with ZL Discovery Manager (ZL DM).
With ZL Tech and KrolLDiscovery now providing a unified compliance and eDiscovery solution, the bank opted to roll out the platform to locations all over the world. From APAC, the bank expanded ZL UA to Europe, starting with a small deployment in Luxembourg in 2010. As a result of a heightened regulatory focus and problems with existing compliance capabilities, the next deployment was in the United Kingdom in 2013. From the UK, ZL Tech expanded to cover their Europe, Middle East, and Africa (EMEA) region in a consolidated installation, completed in 2014.
Once proven in EMEA, the bank decided to deploy ZL UA in their Zurich headquarters in 2015, making ZL UA its global archiving standard and officially sanctioned implementation.
With most of the bank’s largest regions now using ZL UA, the bank is looking to expand their ZL UA platform functionality, with both records management and voice archiving technologies. Adding these capabilities within ZL UA would enable the customer to simplify their governance procedures by unifying these functions in one platform.
Beyond giving the customer the compliance and eDiscovery systems they desired, ZL UA was able to help the customer consolidate key enterprise functions. By establishing ZL UA as the bank’s global archiving standard, the bank established its governance and data management principles as well as compliance and eDiscovery workflows, a critical goal for a global enterprise. By choosing to partner with KrolLDiscovery to support, and in some regions host, the deployments, the bank minimized its resource requirements while leveraging the experience and capabilities of a worldwide leader in eDiscovery and information governance.
This global archiving standard was only made possible by ZL UA’s unprecedented level of scalability as well as its versatility. ZL UA proved scalable and versatile enough to not only scale to handle the information load that comes with tens of thousands of employees around the globe, but also flexible enough to fit the precise needs of the customer's various international deployments while maintaining governance through a single unified platform.