When it comes to enterprise software, managers often blow off recurrent software upgrades as an unnecessary evil that is pressed upon them without adding any meaningful value. It is easy to sympathize with users that are constantly pinged and alerted that they need to reboot their system and wait several hours just so that their operating system can display another slightly different shade of blue. Why bother end users when they’re already busy enough?
However, upgrades often include crucial modifications that allow the software to run optimally and cater to the constantly changing needs of growing and adapting enterprises. For enterprise software in particular, these upgrades can be important for both the continued security and accessibility of information. I have learned a thing or two about upgrades myself, both from my time with the account management team as well as from some light-hearted anecdotes from my personal life. Not all upgrades are frivolous.
Throughout my college career, I was a recurring Spirit Airlines customer. This was mainly because of its cheap price and its high frequency of flights from the nearby Newark airport. I was accustomed to the stale salted peanuts as the only snack option, non-reclinable stiff-as-wood seats, sparse in-cabin entertainment, and the 18 square inch box that was meant to house my legs but instead forced my knees above my abdomen. In the winter of 2013, I needed to fly to Florida to visit my uncle in Hallandale, a soporific and elderly suburb of Miami. To my exasperation, there were no Spirit flights flying to Miami that day, and instead, I needed to cough up an extra $120 to take JetBlue. I swallowed the extra cost and as soon as I entered the cabin, I realized just how I much I had been missing out. I could actually feel my legs after getting off the flight thanks to the extra leg space. The plush seats reclined and I was able to nap, significantly aiding my jetlag and reducing the usual post-flight back stiffness.
Although I paid a premium, I was extremely satisfied with my decision to “upgrade” to a better airline. I was able to discover preferences I had no idea existed, and the marginal benefits greatly outweighed the costs.
Approximately every three to four years, ZL releases a major upgrade that requires a fair bit of time and resources from the ZL team and our clients. However, these upgrades empower our clients to more comprehensively tackle their information governance needs, supplementing individualized workflows and more fully harnessing the power of leveraging terabytes of corporate data. In addition to numerous module specific enhancements, ZL’s latest major upgrade completely revamps the ZL platform to enhance search speeds and include additional data types, bolstering scalability as companies grow, adopt new technologies, and discover new operational needs.
As was the case with my flying experience, an upgrade truly can be an upgrade.