My daily role as an Account Manager keeps me on my toes. I get to talk with so many different people at the various companies I am responsible for. Whether I’m conversing with IT people about infrastructural changes, folks in Legal about navigating the EDRM, Records Managers about lifecycle management, or compliance professionals about keeping their company in good standing in regulatory manners, I see many of the working parts in these organizations. I love getting to know all of my customers better during my time at ZL, and they always manage to come up with new challenges to keep me alert in terms of desired workflows and technical compatibilities.
While these customers are all unique on an individual level, the departments they reside in usually have pretty similar goals. There isn’t much variability going from bank to bank on what a Compliance Department wishes to accomplish; of course, while the intricacies of applying multivariable lexical analysis to an organization’s emails can become overwhelmingly granular and adjustable, at the end of the day, a certain number of reviewers read a certain percentage of mail. Similarly, eDiscovery is quite similar at a high level: searches are performed, cases are built, and data is produced to the court. These are known solutions to accomplish defined goals, and I do not hesitate to say we have become quite adept at helping our customers accomplish these objectives.
I already mentioned that my job brings me great satisfaction. But over the past several months, that enjoyment has grown immensely. Don’t get me wrong, I still love talking to all of my existing contacts, but they have helped me extend my reach to even more people in their organizations thanks to our newest module addition: ZL Enterprise Analytics™. Now the conversations I am having are about goals that are not as clearly defined because people do not even know if they are possible to solve yet. I have been telling people we have analytics functionality, and from there it has become a game to guess which departments they will point me to. Sometimes, the answers are surprising.
At an on-site visit I was on, all anyone wanted to talk about was power maps showing the key influencers on a given subject in an organization. Then, another day, an IT guy synched me up with his friend in HR who was hoping our technology could in turn work with their HR software and cross-reference that with their employee’s messaging patterns. This inquiry led to an exceptionally interesting conversation that I was able to facilitate with their HR professional and one of ZL’s lead data scientists.
Discovering and defining new goals has been an exciting new addition to my job of late, and I cannot wait to see where the analytical rabbit hole goes!