It is not terribly difficult to identify great teams. Personality, ability, and chemistry somehow mesh to create a product much greater than the sum of its parts. The A-Team did it… Scooby-Doo did it. From the X-Men to the kids in the Sandlot, the ’85 Bears to the ZL Customer Relations Team, greatness is palpable.
Sure, the general public is perhaps slightly less familiar with ZL customer support in comparison to the others. We have yet to sign a movie deal, and Netflix has not contacted with the intent to craft an Originals series in our likeness (but we’re keeping our fingers crossed). Sometimes it feels like we’re unsung heroes just waiting for our day in the spotlight.
Let’s fix that!
My name is Jimmy LeBow and I am one of the newer additions to the Customer Relations squad here at ZL. This past summer we did a bit of revamping and shifted the focus of a few of our internal teams, adding some additional manpower while we were at it. Not that our team wasn’t capable as it already existed. But hey, when your work life already revolves around a high-performance product, why not opt for the turbo-charged engine in support? In a company that has Jacks and Jills of many trades, juggling of duties is par for the course. However, by adding experienced professionals like myself, we significantly beefed up the Customer Relations roster so that we have more hands to juggle with. Maybe next we’ll move onto flaming clubs (figuratively speaking of course… that would be against the office fire code).
In Customer Relations, as the name implies, the customer comes first. With this revamped roster, we are now able to put each customer’s needs at the top of our priority list. Personally, I interact with a wide variety of companies, and no matter the size of the business, I try my absolute best to see that their every need is met with timely and professional service.
Let’s face it: we’re all trying to make it through each work week as best we can. Making it through MY day means having real, meaningful talks to the customers I am caring for. Getting to know the people at the companies assigned to me has been a true pleasure over these past several months. It would probably seem safe to assume that working in Customer Relations in the tech space would be a thankless, taxing job… I know the people I’ve spoken/screamed/cried to my cable provider would probably agree with that sentiment. But I have actually had the opposite experience here at ZL. Our customers are intelligent, nice, and cordial people. They give us meaningful feedback, and drive us to continue to evolve and improve our product. I talk to them person to person as I would talk to a friend. In this way, we can easily and respectfully determine how they can use our technology better, resolve any issues, upgrade their environment, provide training, and so on. When I simply have these conversations, the day flies by. I don’t even need to drink coffee (almost!).
It’s really our customers who make this job easy and help bring us to the next level. When it comes to the ZL team, our customers often take the role of coach, 6th man, and MVP… all in one.